Terms & Conditions

We may, from time to time, run promotions and these may take the form of bonus offers, such as gifts with purchase, discounts and other incentives. The particular form of promotion will be described with full details set out below, and in the communications (such as e-mails, landing pages and social media posts).

We reserve the right to refuse refunds/exchanges on orders placed by anyone considered to be acting fraudulently.

Additional offer codes will be excluded from use on sale items and cannot be applied during site-wide promotional events.

10% off everything or 20% off

Shop 10% off everything or 20% off when you spend £140 or more (or currency equivalent) for a limited time only. Plus, get a free Take Back Time Elixir when you spend £225 (or currency equivalent).

Sale starts Wednesday the 17th of June at 7am and ends Thursday the 18th of June 2026 at midnight.

The sale is across all products with the following exclusions:
Appointments
Gift cards
Select products may be excluded from our sale

We are unable to exchange items purchased in the sale.

There is no code required, the discount will be automatically applied at checkout.

Discounts will only be valid during this time and will not be awarded retrospectively or at any other time.

Free Take Back Time Elixir will automatically be added to basket when threshold is hit, no code required.

Sale only valid on trinnylondon.com, in the Trinny London flagship store, and at participating retailers.

Customer’s free gift can’t be returned for a refund or exchanged for an alternative product.

The value of customer’s free gift will not increase the order’s total value to help qualify for/receive any other promotion.

The value of customer’s free gift can’t be deducted from the customer’s total in exchange for not receiving the free gift.

20% discount is triggered when the total value of full-price items reaches £140 (or currency equivalent) before the 10% discount is applied.

Gift thresholds are triggered when the discounted value of the basket reaches the threshold needed.

Trinny London reserves the right to amend these terms and conditions and/or cancel the sale and Black Friday set promotions at its sole discretion.

Energise Me mini offer

Get a free Energise Me mini when you spend £100 (or currency equivalent).
This offer is exclusively available to selected customers invited via email or direct communication.

This offer is non-transferable.

To qualify for this offer, customers must spend a minimum of £100 (or currency equivalent).

To claim your gift, enter your promotion code at checkout. The Energise Me Mini Moisturiser will be automatically added to your basket once the code is successfully applied and the spend threshold is met.

If the code is not applied at the time of purchase, the gift cannot be awarded retrospectively.

This offer is strictly limited to one-time use per customer.

The gift has no cash alternative and cannot be exchanged for other products.

This offer can be redeemed alongside standard sale discounts, provided the final basket value meets the £100 minimum threshold after all discounts are applied.

This offer is available from 18:00 [BST] Monday 15th June until 23:59 [BST] Thursday 18th June, or strictly while stocks last.

Trinny London reserves the right to amend or withdraw this offer at any time, or substitute the gift for an alternative of equal or greater value should stock be exhausted.

If you return items from your order and your new basket value falls below the qualifying threshold, the free gift must also be returned in its original, unopened, and saleable condition. If the gift is not returned (or is returned used/opened), the full retail value of the Energise Me Moisturiser Mini will be deducted from your final refund amount.

Our standard shipping policy applies. The value of the free gift does not contribute toward Free Shipping thresholds. Shipping fees will apply if the paid portion of your basket does not meet the relevant shipping threshold.

This offer does not affect your statutory rights.

Archive Sale

1. The Archive Sale is ongoing but can be terminated at any time at the discretion of Trinny London

2. The Archive Sale is online only

3. Standard returns policy applies for the Archive Sale, please see Returns section of the website for full details

4. There is no code required, the discount is automatically applied

5. The Archive Sale is available while stocks last

6. Products purchased from the Archive sale will not count towards the threshold for promotional offers

7. Trinny London reserves the right to amend these terms and conditions and/or cancel the Archive Sale at its sole discretion

Free Eye2Eye Victory on orders* over the following amount:

UK - £150
EU - €185
AU - $250
DE - €185
CA - $220
NZ - $250
SE - 1700 kr

1. Free Eye2Eye Victory cannot be returned or exchanged.

2. Free Eye2Eye Victory cannot be awarded retrospectively.

*While stock lasts. Excluding gift cards and virtual appointments.

Free Chelsea bag on orders* over the following amount:

UK - £225
EU - €275
US - $300
DE - €275
CA - $380
SE - 2600 kr

1. Free Chelsea bag cannot be returned or exchanged.

2. Free Chelsea bag cannot be awarded retrospectively.

*While stock lasts. Excluding gift cards and virtual appointments.

Free gift with email sign up

Sign up to our mailing list and get a free Lip2Cheek in Phoebe on all orders* over the following amount:

UK – £40
US – $50
EU – €45
DE – €45
AU – $75
CA – $65
NZ - $80
SE - 500 kr

*Excluding gift cards and virtual appointments. While stocks last.

1. Free Lip2Cheek in Phoebe can only be claimed with online orders.
2. Individual must be a first-time customer and not already be signed up to our mailing list to claim free Lip2Cheek in Phoebe.
3. If you fail to enter your code at the checkout this offer cannot be awarded retrospectively.
4. Only one code can be used at any time.
5. Free Lip2Cheek in Phoebe can’t be exchanged for an alternative product or shade, or be returned.
6. Free Lip2Cheek in Phoebe will not increase your order value to help qualify for free delivery.
7. The value of your Energise Me mini can’t be deducted from your order total in exchange for not receiving your gift.
8. The email address used to sign up for our mailing list must be the email address used to claim free Lip2Cheek in Phoebe and place order.
9. Free Lip2Cheek in Phoebe code is valid for three months once received.
10. Individual must sign up via the pop-up on the website to receive free Lip2Cheek in Phoebe code.
11. Trinny London reserves the right to deny free Lip2Cheek in Phoebe/cancel suspected fraudulent use
12. Trinny London reserves the right to amend these Terms and Conditions and/or cancel the free gift with email sign up at its sole discretion.

Free CA Standard Delivery on orders over $200

1. Gift Cards are exempt from the offer of free delivery on orders over $150.
2. Trinny London reserves the right to amend these Terms and Conditions at its sole discretion.
3. Trinny London is TRINNY LONDON LIMITED, whose registered office is Floor 2, 5 Jubilee Place, Chelsea, London, England, SW3 3TD.

Trinny London LTD © 2021. All rights reserved.

Match2Me skincare routine offer

1. Get 10% off when you shop three or more products from your personalised Match2Me skincare routine, or get 20% off when you shop all products in your Match2Me skincare routine.

2. This offer is available exclusively to customers who have completed their Match2Me.

3. Customer must shop their routine from the same device and browser they used to complete their Match2Me, or they must be logged into their account.

4. This offer is only valid for orders placed online at trinnylondon.com.

5. No code required, offer will be automatically applied at checkout.

6. The offer applies only to full-sized products from the customer’s core routine, essential serums, and game-changer categories on their Match2Me results page.

7. Products must be added to the basket individually. Products purchased as part of a set are not eligible for this offer.

8. This offer cannot be used in conjunction with any other promotion, discount or offer.

9. This offer cannot be awarded retrospectively.

10. Trinny London reserves the right to amend these terms and conditions at its sole discretion.

Please read these website terms of use ("these terms") carefully as they govern your use of www.trinnylondon.com ("our website"). By accessing, browsing, registering with or using our website, you are acknowledging that you have read, understand and agree to be bound by these terms.

By using our website you accept these terms

By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our website. We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our website:

• Our Privacy Policy, which sets out the terms on and the lawful basis upon which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Cookie Policy, which sets out information about the cookies on our website.
• If you purchase goods from our website, our Terms and Conditions of Supply will apply to the sales.

We amend these terms from time to time. We will upload the most current version on our website as soon as possible after the revised terms become effective. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

We may update and change our website from time to time to reflect changes to the website content, our products or services, our users' needs and our business priorities.

We may make suspend or withdraw our website. Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is appropriate for use or available in other locations.

You must keep your account details safe. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code, password, or account whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@trinnylondon.com.

How you may use material on our website. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Information on this website is for general information only. The content on our website is provided for general information only. We take reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct, but we do not represent, warrant or guarantee that information on our website is complete, accurate or up to date. No content on our website is intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

We are not responsible for websites we link to. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources.

User-generated content is not approved by us. This website may include information and materials uploaded by other users of the website, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our website do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us at hello@trinnylondon.com.

__Our responsibility for loss or damage suffered by you. __ We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in Terms and Conditions of Supply.

If you are a business user :

• We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our website; or
• use of or reliance on any content displayed on our website.
• In particular, we will not be liable for:
  (i) special losses and/or damages even if Trinny London was or is aware of the circumstances in which such special damage could arise;
  (ii) loss of actual profits and/or anticipated profits (whether direct and/or indirect);
  (iii) loss of actual or anticipated revenue (whether direct and/or indirect);
  (iv) loss of actual or anticipated savings;
  (v) loss of goodwill;
  (vi) loss of business opportunity;
  (vii) loss of customers;
  (viii) incidental, consequential, incidental, punitive, exemplary and/or indirect losses and/or damages of any kind howsoever arising and whether or not they are foreseeable, foreseen or known;
  (ix) loss of reputation;
  (x) business interruption and/or
  (xi) damage, loss, and/or corruption of data and/or information

If you are a consumer user:
Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Uploading content to our website. Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in our Rules in respect of Acceptable Use below.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our website a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

Use Disclaimer
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to our website, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display your content in connection with the services provided by our website.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Rules about linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you.
Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Rules in Respect of Acceptable Use below.
If you wish to link to or make any use of content on our website other than that set out above, please contact hello@trinnylondon.com.

Rules in Respect of Acceptable Use

A. Use of our website

You may use our website only for lawful purposes. You may not:
• use our website in any way that breaches any applicable local, national or international law or regulation.
• use our website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• modify, adapt, hack, interfere, damage, disrupt or gain unauthorised access to the website or parts of it, the server on which the website is stored, any equipment, any related software, system or network.
• falsely imply any sponsorship or association with Trinny London or reproduce, duplicate, copy or re-sell any part of our website
• use the website in any unlawful way or for any unlawful purpose such as the violation of any person’s rights including privacy rights and rights over personal information
• use the website for the purpose of harming or attempting to harm minors in any way.
• send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below.
• transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• store and/or transmit any content that infringes any person’s rights including but not limited to intellectual property rights,
• use the website in any way that could damage, disable, overburden, impair and/or compromise the website and/or or security and/or interfere with other users and/or disrupt the integrity and/or performance of our hardware, our software, the website or Trinny London’s related services (such as Match2Me) and/or cause or give rise to any liability for Trinny London,
• attempt to decipher, decompile, reverse engineer, disassemble, reproduce, copy and/or otherwise access and/or discover the source code and/or underlying program of the website,
• post, transmit, upload, link to, send and/or distribute any denial of service attack, viruses, malware, spyware, adware, Trojan horses, keystroke loggers, worms, logic-bombs, time bombs, or any other similar harmful software or applications
• use the website for the purposes of cookie tracking, ad exchanges, ad networks, and/or data brokerages in violation of applicable laws,
• display, post, frame, and/or scrape the content for use on another web site, app, blog, product, platform and/or service, except as otherwise expressly permitted by these terms,
• frame or scrape or in-line link to the website and/or any content and/or make use of web crawler, spidering and/or other automated means to access, copy, index, process and/or store any content made available on and/or through the website other than as expressly authorised by us,
• circumvent (or try to do so) exclusionary protocols that may be used in connection with the website, and
• use (or try to do so) the website in a way that we consider in our absolute and sole discretion improper, unfair and/or unreasonable.

You also agree:

• Not to contravene the provisions of these terms.
• Not to access without authority, interfere with, damage or disrupt any part of our website, any equipment or network on which our website is stored, any software used in the provision of our website, or any equipment or network or software owned or used by any third party.

B. Interactive services

We may from time to time provide interactive services on our website, including chat rooms, Match2Me service and bulletin boards ("interactive services").

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor (and the subsequent processing of personal data which is involved) is subject to the consent of their parent or guardian in line with the requirements of Article 8 of Regulation (EU) 2016/679 (the GDPR) . We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

C. Our content standards

These content standards apply to any and all material which you contribute to our website ("Contribution"), and to any interactive services associated with it.

The content standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in its discretion, whether a Contribution breaches the content standards.

A Contribution must be accurate (where it states facts), be genuinely held (where it states opinions), comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

• Be defamatory of any person or be obscene, offensive, hateful or inflammatory.
• Promote violence, sexually explicit material or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity or be in contempt of court.
• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or deceive any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person.
• Give the impression that the Contribution emanates from us, if this is not the case.
• Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
• Contain any advertising or promote any services or web links to other sites.

D. Breach of these Rules in Respect of Acceptable Use

When we consider that a breach of these rules in respect of acceptable use has occurred, we may take such action as we deem appropriate.

Failure to comply with these rules in respect of acceptable use constitutes a material breach of these terms upon which you are permitted to use our website, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our website.
• Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of these rules in respect of acceptable use. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country's laws apply to any disputes?
If you are a consumer, these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered
"TRINNY LONDON" and "MATCH2ME" are UK registered trade marks of Trinny London Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use Material on our Website.

By making a purchase you are trading with Trinny London. Trinny London is TRINNY LONDON LIMITED, whose registered office is Floor 2, 5 Jubilee Place, SW3 3TD London. Trinny London LTD © 2020. All rights reserved.

Goods supplied from the Website are supplied by TRINNY London Limited.
These are the terms and conditions on which we supply products to you.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please email us at tlc@trinnylondon.com.

TRINNY London Limited is a company registered in England and Wales under company registration number 08964860. Our VAT number is GB184427687 and registered office is Floor 2, 5 Jubilee Place, SW3 3TD London.

Contact

• We would love to hear from you. You can contact us by emailing tlc@trinnylondon.com or by using our Live Chat service available Monday-Friday 9am to 5pm. If you would like to contact us by telephone, please request to do so via email.
• If we have to contact you we will do so by telephone or in writing to you at the email address or postal address you provided to us in your order.
• "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

Our contract with you

• To order products, please place them in your basket on the website. You will be offered the opportunity to review your basket before finally placing your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
• If we are unable to accept your order, we will inform you of this in writing and will refund you the price paid. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or because we suspect fraudulent activity.
• We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
• Our website is intended for the promotion of our products in the UK. We may accept orders and ship to other countries, but we do not represent, warrant or guarantee that our products are compliant with applicable local laws.

Our products

• Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
• The packaging of the product may vary from that shown in images on our website.
• The products available on our website, including any samples, are for personal use only. You may not sell or resell any of the products.

Delivery

• The charges for delivery will be as displayed to you on our website here. Delivery charges will vary dependant on your location. Where delivery is to a country other than the UK, you will be liable for any customs or duties levied on the ordered products.
• When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
• We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
• If you are not at home when the product is delivered. We will deliver the products in accordance with the delivery option chosen by you when you place your order. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products.
• If, after a failed delivery to you, you do not re-arrange delivery or collect products as arranged we will contact you for further instructions and may charge you for further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel the order.
• A product becomes your responsibility from the time we deliver the product to the address you gave us.
• You own a product once we have received payment in full. If you return a product then ownership of the product will return to us.
• Products arrive in popper bags for protection and safe delivery of items. These popper bags are free of charge, reusable and cannot be replaced or reissued, even if the popper bag arrives damaged.

YOUR ORDERS

A. Cancelling orders

• You may cancel your order for a reason set out below, in which case your contract with us will end immediately and we will refund you in full for any products which have been paid for in respect of the cancelled order:

1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
2. there is a risk that supply of the products may be significantly delayed because of events outside our control;
3. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
4. you have a legal right to end the contract because of something we have done wrong.

• We may cancel your order for a reason set out below, in which case your contract with us will end immediately and we will refund you in full for any products which have been paid for in respect of the cancelled order (although we reserve the right to deduct shipment costs):

1. you do not make any payment to us when it is due;
2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
3. we are unable to make delivery to you and you do not re-arrange delivery or collect products within a reasonable time.

B. Returns and exchanges
We hope you love your products as much as we do, but you have a right to return or exchange products if you change your mind or if what you have bought is faulty. We do not at present cover the cost of international returns.

For most products bought online you have a legal right to change your mind and receive a refund under the Consumer Contracts Regulations 2013. You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes if these have been unsealed after you receive them, or products which have been used. You have 14 days after the day you receive the products to change your mind and return the unused products.

If you would like to return them, please follow the instructions in the Returns section of the website. Products should be sent back to us in their original packaging, unused, within 14 days of receipt (unless the products are faulty or misdescribed, in which case the timelines set out in section C below will apply).

Please note that, unless products are faulty, we will not accept returns of products sealed for health protection or hygiene purposes if these have been unsealed after you receive them, or products which have been used.

Please post returns back to us at:
Trinny London Returns
ILG UNIT 2
SPACE GATWICK
FARADAY ROAD
CRAWLEY
RH10 9BJ
using the pre-paid label provided via the Royal Mail Returns Portal.

When you send back your products, please tell us whether you would like an exchange or refund. To help us improve our products, please use the returns form to tell us why you are returning the products. We aim to process all returns within 14 days of receipt by us.

• We will only exchange a product for the same product in an alternative shade. All exchanges are subject to availability.
• Where products are returned, we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below. We will pay refunds within 14 days of our receipt of the products.
• If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

C. If there is a problem with a product
If you have any questions or complaints about the product, please contact us. You can email us at tlc@trinnylondon.com.
If goods are received as faulty or damaged on delivery, please contact us within 14 days.

We are under a legal duty to supply products that are in conformity with this contract. See the section below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

D. Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• up to 30 days: if your goods are faulty, then you can get an immediate refund.
• up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If you wish to exercise your legal rights to reject products you must post them back to us. Please use the returns process outlined in the Returns section of the website or email us at tlc@trinnylondon.com for assistance.

E. Price and payment
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

• If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
• It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

We accept payment with all major credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
If you think an invoice is wrong please contact us promptly to let us know.

LOSS OR DAMAGE

Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised in section D above; and for defective products under the Consumer Protection Act 1987.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

PERSONAL INFORMATION

How we may use your personal information
How we will use your personal information. We will use the personal information you provide to us:

• to supply the products to you;
• to process your payment for the products;
• if you have agreed to this, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us; and
• as otherwise set out in our Privacy Policy.

Other important terms

• Nobody else has any rights under an order. Each order is between you and us. No other person shall have any rights to enforce any of its terms.
• If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• Even if we delay in enforcing a term, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
• Which laws apply and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

These Terms and Conditions, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over these terms and that you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland this applies to either the Scottish or the English courts and if you live in Northern Ireland to either the Northern Irish or the English courts.

1. One ticket is valid for one attendee only and cannot be transferred to somebody else.

2. Tickets are valid only for the event to which it corresponds, and cannot be used to gain entry to any other event in a different location or on a different date.

3. The price of your ticket is redeemable only against products purchased during the event, and cannot be redeemed at a later date or in a different location.

4. Trinny London reserves the right to cancel an event at any time due to unforeseen circumstances.

5. You are entitled to a full refund if an event which you are due to attend is cancelled with less than a week’s notice. This refund will only cover the cost of the ticket, and will not include any extra costs incurred, such as travel or accommodation.

6. Trinny London reserves the right to amend these Terms and Conditions at its sole discretion.

Terms and conditions of event attendance

TRINNY London Limited (the "Company") is a company registered in England and Wales under company registration number 08964860 and registered office is Floor 2, 5 Jubilee Place, Chelsea, London, England, SW3 3TD.

By signing up to a Trinny London event, be it a makeover, masterclass, Match2Me speed dating or any other event that Trinny London holds from time to time it is likely that members of the Trinny London team will be capturing video footage and still images during the event. As a result of this, your name, likeness, image, voice, appearance, other personal data and/or performance may be being recorded and may form part of a show reel, video, promotion or product comprising such video footage and/or still images (the “Product”, which term shall include original footage/rushes, edited versions, including ‘behind the scenes’ and stand-alone instances). By signing up to a Trinny London event, you also agree to sign up to our mailing list, which you may opt out of at any time.

By signing up to these Terms and Conditions, you confirm that you are entering into the following agreement (the "Agreement") with the Company.

1. In consideration for my involvement in this Product, the sufficiency of which I hereby acknowledge, I hereby grant to the Company and its licensees on a perpetual, irrevocable, royalty-free, worldwide basis the exclusive right to edit, mix or duplicate and to use broadcast, publish, exhibit, market and otherwise distribute the Product in whole or in part. I accept that the Product may appear on your websites and social media channels and beyond that, the social media channels and media platforms of third parties.

2. I understand that the Producer, Client or their respective licensees will only process my personal data in accordance with relevant data protection legislation in force including at present the General Data Protection Regulation ((EU) 2016/679), the Data Protection 2018. I do not object to you: (a) storing copies of the Product together with my contact details and other personal data for as long as is necessary in order to fulfil the purposes for which the Product is obtained which have been communicated to me; and/or (b) uploading the Product to websites and social media channels, the domain for which may exist outside the European Economic Area. I understand that the transmission of information via the internet is not completely secure.

3. I have the sole and absolute right to enter into this Agreement and am not restricted by commitments to third parties. I understand that the Producer shall have no financial commitment or obligations to me under this Agreement and I agree not to make any claim now or in future against you.

4. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and I irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

From time to time we may offer three free samples with every order. These can be chosen at the checkout stage and will be subject to availability.

1. Samples must be added to your order at checkout. We are unable to issue samples retrospectively once an order has been submitted.
2. You can select up to three samples per order. Only one of each sample can be added per order.
3. Customers can only choose from the samples available at checkout.
4. Samples are subject to availability.
5. Samples can only be sent out in conjunction with an order.
6. Free samples are not eligible for refunds or exchanges. Please use our Match2Me service to help select the right shades that are perfectly suited to your colouring.
7. Each individual sample is 0.45g.
8. Orders containing only giftcard are not eligable for samples.
9. Trinny London reserves the right to amend these Terms and Conditions and/or cancel the promotion at its sole discretion. Other restrictions may apply.

We (Trinny London) is TRINNY LONDON LIMITED, whose registered office is Floor 2, 5 Jubilee Place, Chelsea, London, England, SW3 3TD.
Trinny London LTD © 2020. All rights reserved.

1. In-store appointments are paid appointments with varying costs each redeemable on Trinny London products purchased on the day of your appointment.
   1a. Products purchased with appointment vouchers are non-refundable.

2. Customers are able to cancel 24 hours prior to the appointment. If the appointment is not cancelled 24 hours prior to the appointment and the customer does not attend, they will lose their slot and will not be able to claim back the cost of the appointment.
   2a. Customers can cancel or reschedule an appointment via the relevant links in their appointment confirmation email.
   2b. Lateness: We respectfully ask all customers to arrive on time for their appointment to ensure our Pro Makeup Artists are able to give them the full experience. Arriving later than 10 minutes after the agreed time may result in the appointment being shortened or cancelled at the discretion of the Pro Makeup Artist.

3. Please note that if you're late for an appointment at The Studio, your appointment might not be able to go ahead. This is because our Pro Makeup Artists have back-to-back appointments for the full day, and starting an appointment late would delay all other appointments. If you're running late, please let a member of the Studio team know as soon as possible and they'll do their very best to accommodate you.

4. Trinny London reserves the right to amend these Terms and Conditions and/or cancel in-store appointments at its sole discretion.

5. Trinny London is TRINNY LONDON LIMITED, whose registered office is Floor 2, 5 Jubilee Place, Chelsea, London, England, SW3 3TD.
   Trinny London LTD © 2020. All rights reserved.

Redemption:

1. Shop the website, adding your desired product(s) to your bag.
2. When you are ready to checkout, enter the code on your gift card email or physical gift card at the payment stage of checkout under the section ‘Add a gift card’. Enter the gift card code and select ‘Apply’.
3. Continue and complete the checkout as normal.

Terms and conditions:

1. Gift cards are available in the following currencies: GBP, USD, AUS, EUR.
2. Gift cards are redeemable on products online only and can only be redeemed in the currency that they have been purchased.
3. Gift cards cannot be used to book virtual/in-store appointments.
4. Gift cards are available in physical format and as an E-Card. E-Cards will be issued to the purchaser who can then forward the E-Card to the recipient.
5. We are unable to cancel or refund any gift card.
6. If you lose or delete your gift card please contact Trinny London Care tlc@trinnylondon.com.
7. Once the gift card has been purchased we are unable to alter the value.
8. Once the gift card runs out we are unable to top it up. You will be required to purchase another.
9. You are able to check the balance of your gift card by logging into your account. Alternatively, you can also contact Trinny London Care.
10. Trinny London reserves the right to amend these Terms and Conditions at its sole discretion.
    If you require any further assistance from us, please contact the Trinny London Care team.
    Trinny London LTD © 2020. All rights reserved.